Series OSS Code No. 205
CONSUMER BEHAVIOUR & PROTECTION
(Theory) Paper III
Time allowed : 3 hours Maximum Marks : 60
General Instructions :
(i) All questions are compulsory.
(ii) Marks allotted to questions are indicated against each of them.
(iii) Answers should be brief and to the point.
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1. Enlist buying motives for the purchase of: 3
(i) Refrigerator by a shopkeeper
(ii) Wrist watch
(iii) Cold drink
2. Enlist the parties involved in purchase of industrial products. 3
3. Who can make complaint under Consumer Protection Act ? Explain in brief. 3
4. How does the Prevention of Food Adulteration Act help in protection of consumer’s interest ? Discuss. 3
5. How can the needs of a retail customer be assessed ? Explain. 4
6. What are the important provisions regarding defective products ? Explain. 4
7. What are the determinants of industrial buying ? Explain. 4
8. Explain important provisions of Marketing of Drugs and Cosmetics Act. 4
9. What are shopping products ? Explain consumer behaviour in respect of shopping products. 5
10. Explain the buying process in respect of industrial products with the help of suitable examples. 5
11. You purchased a cake from a grocery shop. After consuming it your sister felt ill and was taken to hospital. The doctor told that she had taken some poisonous substance and had to be hospitalised for three days. What steps would you take to confirm that the cake was adulterated and if so what remedy will you seek ? 5
12. What Enforcement Machinery is available under Consumer Protection Act for the protection of consumers rights ? Explain. 5
13. Explain in detail the important provisions of the Standards of Weights and Measures Act for protection of consumer interest. 6
14. Explain the relevant provisions of Essential Commodities Act for prevention of black-marketing and supply of essential commodities. 6