CBSE Board Question Paper 2009
Subject - Business Studies
Delhi
Class - 12th

Time allowed: 3 hours                 Maximum Marks: 100

General Instructions:

i. Answers to questions carrying 1 mark may be from one word to one sentence.
ii. Answers to questions carrying 3 marks may be from 50-75 words.
iii. Answers to questions carrying 4-5 marks may be from 150 words.
iv. Answers to questions carrying 6 marks may be from 200 words.
v.  Attempt all parts of a question together.

1. Why is "Management called a group activity"? 1

2. "Management increases efficiency." How?

3. Why are Principles of Management called flexible?

4. What does the principle of 'Initiative' indicate?

5. State first two steps in the process of planning.

6. Give one difference between policy and procedure.

7. What is meant by directing?

8. Why it is said that "The supervisor is a link between management and the privative employees."?

9. What is meant by "Right to be heard" to a consumer?

10. What is the purpose of enacting the Consumer Protection Act 1986?

11. "Controlling is looking back." Explain.             3

12. Explain the objective of Financial Planning.                3

13. State the objective of Financial Management.                 3

14. Define Capital Market. State the two parts of capital market.               3

15. What is meant by "direct channels of distribution"? List any four methods of direct distribution.

16. Aman, Avneesh and Amrish have decided to start a business of manufacturing toys. They identified the following

main activities which they have to perform:

i. Purchase of raw materials
ii. Purchase of machinery
iii. Production of toys
iv. Arrangement of finance
v. Sale of toys
vi. Identifying the areas where they can sell their boys
vii. Selection of employees.
In order to facilitate the work they thought that four managers should be appointed to look after (a) Production (b)

Fubabce (c) Marketing  (d) Personnel.
(A) Identify the function of management involves in the above mentioned para.
(B) Quote the lines the above para which help you in identifying this function.
(C) State the steps followed in the process of this function of management.

17. 'Some learning opportunities are designed and delivered to improve skills and abilities of employees whereas

some other are designs to help in the growth of individuals in all respects.'
Identify and explain the two concepts explained above.                            4

18. "All managers are leaders but all leaders are not managers." In the light of this statement differentiate

between leadership and management.  

19. Explain how controlling helps in 'achieving better co-ordination' and better Planning?          4

20. Explain how controlling helps in 'achieving better co-ordination' and 'better planning'?                 4

21. "Coordination is the orderly arrangement of group efforts to provide unity of action in the pursuit of common

purpose." In the light of this statement explain the nature of coordination.                  5

22. Explain 'Differential Piece Rate' and 'Functional Foremanship' as techniques of scientific management.    5
23. Explain any five limitations of planning.                         5

24. Why was Securities and Exchange Board of India (SEBI) set up? Explain any four objectives of SEBI.          5

25. 'Bending the customer according to the Product' and 'Developing the product according to customer-needs' are

the two important concepts of marketing management.
Identify the concepts and differentiate between the two.                           5

26. What is meant by 'Functional Structure' of an organization? Explain any two advantages and two limitations of

it.                          6
OR
Explain the elements of delegation of authority.

27. 'Staffing is an important function of management in all organizations.' Why? Explain any four reasons.         

6
OR
What is meant byu Recruitment? Explain any four external sources of recruitment.

28. "Direction is the heart of management process." Do you agree? Give four reasons in support of your answer.   6
OR
"Effectiveness of a manager depends on his ability to communicate effectively." Explain how?

29. Explain any four factors affection working capital requirement of a company.            6
OR
"Determination of capital structure of a company is influenced by a number of factors." Explain any four such

factors.

30. What are the characteristics of a good brand name? Explain.
OR
Explain the following sales promotion activities:
i. Discount
ii. Product combination
iii. Financing
iv. Lucky draw